Type KingdomRefund Policy
Type Kingdom ("we", "us") wants The Deeper You to be worth it. This policy explains when and how you can get a refund for a purchase.
What this covers
This policy applies to The Deeper You, our one-time digital personality report priced at US$29, purchased through Type Kingdom's website. It does not apply to the free Personality Snapshot, which is never charged for.
Our 7-day guarantee
If The Deeper You isn't right for you, email us at hello@typekingdom.com within 7 days of your purchase, using the email address associated with your order, and let us know what didn't work for you. If your request is eligible, we'll refund the full purchase price to your original payment method.
The 7-day satisfaction guarantee applies to your first purchase of The Deeper You. It does not apply to duplicate purchases or repeat purchases following a previous refund. Once a refund is issued, access to the refunded report will end.
Refund requests received after 7 days are not covered by this voluntary guarantee, except where a refund is required by applicable law. This guarantee does not limit any rights you may have under applicable consumer-protection laws.
How to request a refund
Email hello@typekingdom.com with the email address you used to purchase, your reason for the request, and, if you have it, your order confirmation. We aim to respond within 2 business days.
When you'll receive it
Approved refunds are returned to your original payment method via Stripe, our payment processor. Depending on your bank, this typically takes 5-10 business days to appear on your statement.
If you were charged more than once
If you were accidentally charged twice for the same purchase, contact us and we will refund the duplicate charge in full. This is something we actively monitor for on our end as well.
If something went wrong on our side
If your payment succeeded but you did not receive access to your report, contact us and we will either resolve access immediately or refund your payment in full, whichever you prefer.
Before filing a dispute or chargeback with your bank
We would genuinely rather sort it out directly. It's faster for you, and a chargeback can take weeks to resolve through your bank. Please email us first at hello@typekingdom.com and give us a chance to make it right.
Currency and payment processor
All purchases are processed in US dollars (USD) through Stripe.
Governing law
This policy is governed by the laws of Singapore, consistent with our Privacy Policy.
Changes to this policy
If we change our refund terms, we will update this page and revise the "Last updated" date above.